1. Use of Aestelix
Aestelix is a management platform for centers and service businesses. It helps organize clients, appointments, packages, team members, resources, settings, operational accounting and records related to service delivery.
Legal document
Terms of use
Effective from 2026-10-21. This document summarizes the main rules for using Aestelix responsibly.
2. Center responsibility
Each center, administrator or professional is responsible for the information they record, for obtaining the necessary client authorizations and for complying with applicable professional, tax and data-protection rules in their country or region.
3. Accounts, roles and security
Access is provided through authorized accounts. The administrator must keep users, roles, permissions and team activity status updated. Credentials are personal and must not be shared.
4. Client data and consent records
The platform may store client data, appointments, history, packages, technical notes, allergies, contraindications, preferences, consent records and progress notes. The center should record only the information needed to provide the service.
5. Availability and changes
We work to keep the service available and secure, but interruptions may occur due to maintenance, updates or third-party failures. Features may evolve to improve security, performance or user experience.
6. Limitation of liability
Aestelix does not replace legal, medical, healthcare, accounting or tax advice. Professional decisions, applied procedures and the relationship with each client remain the center's responsibility.
7. Legal versions
These terms correspond to version 2026-10-21. The related privacy policy corresponds to version 2026-10-21. If relevant changes are published, new acceptances may be requested inside the app.
8. WhatsApp Business Messaging
Centers must follow current WhatsApp Business policies and applicable rules, inform recipients and record permissions required for each purpose. Appointment notices and marketing automations such as birthday or return messages may be used only when enabled, with corresponding permission and subject to provider conditions and templates. Spam and unauthorized messaging are prohibited. Aestelix may suspend an integration for non-compliance.
9. Subscription and billing
Aestelix is a subscription-based service. Current plans and prices are displayed on the platform at the time of purchase. Payments are processed through Stripe Inc. Subscriptions renew automatically at the end of each period unless cancelled by the center before the renewal date. Charges already made are non-refundable except in cases of error attributable to Aestelix or where applicable law expressly requires a refund. In the event of non-payment, Aestelix may suspend or restrict access to the platform. Prices may be updated with a minimum of 30 days' prior notice.
10. Governing law and jurisdiction
These terms are governed by Brazilian law without excluding mandatory data protection, consumer or other rules applicable to individuals' location and processing activities. The privacy policy applies to the service internationally and does not limit rights recognized in Europe, Latin America or other regions. Disputes are subject to competent courts under applicable law; reference to Belém, Pará, Brazil does not exclude mandatory jurisdiction or rights elsewhere.
11. Termination and data after account closure
Centers can request deletion in Settings and should export their data beforehand. Deletion has a 30-day grace period; contact hello@aestelix.com for access or export requests during that period. Subsequent deletion covers center data and files, subject to justified retention that must be assessed. Provider copies or recycle bins may have their own timelines. Canceling a subscription does not automatically grant a refund.
To understand how personal data is processed, also review the Privacy policy.